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Welcome to the world of TUMI - the leading international brand of travel, business and lifestyle accessories. Since 1975, TUMI has dedicated to providing our customers with an outstanding ownership experience. TUMI�s comprehensive product coverage is reflective of our commitment to our consumer�s ongoing satisfaction. Specifically, we make three commitments to our customers:
1.You will enjoy using our innovative products that are designed and manufactured to be the best;
2.You will experience world-class, after-sales customer service;
3.For five (5) years after you purchase a TUMI product from one of our travel, business, or bag collections, or two (2) years for any wallet or accessory, from an authorized TUMI store or dealer, you will be covered by our Limited Warranty.
TUMI�s warranty extends to the original owner; it is straightforward and comprehensive, and just part of the total TUMI ownership experience.
With limited exceptions, if your TUMI product is damaged during the first twelve (12) months you own it - including damage caused by normal wear and tear, airline handling, or other transit damage - TUMI will cover all repair expenses, including shipping costs to and from our repair facility. If we determine that the product is damaged beyond repair, we will replace it. If we determine that a replacement product is not available, we will provide you with a product of comparable value. Damages not covered are damage resulting from abuse, cosmetic damage (such as scratched leather or stained fabrics), and incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses.
From the beginning of the second through the end of the fifth year when you own your TUMI travel item, business case or other bag, and for the second year of ownership for wallets, accessories, or outerwear, TUMI will repair any item that is damaged due to normal wear and tear, or defective in materials or workmanship, including any structural defects (such as defective handles, zippers, or locks) .For years two through five, we do not cover damage caused by airlines or other transit damage. Damage claims in transit cases should be filed against the carrier. Other damages not covered are damage resulting from abuse, cosmetic damage (such as scratched leather or stained fabrics) and incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses. Normal wear and tear for TUMI Outerwear does not include lost or missing buttons, torn fabrics or leathers or cosmetic damage as described above.
Your only responsibility is to ship your item to us for repair, postage paid, or take it to a TUMI store or authorized TUMI dealer, who will be happy to process the repair. In some cases, there may be a nominal processing fee. Many repairs can actually be handled in the TUMI store, free of charge. If your item does need to be sent to our facility, we will repair it quickly and ship it back at no additional cost to you. In those cases where our warranty does not apply, your local service center will provide you with an estimate of any repair and return shipping costs that may be incurred.
If your TUMI Global Locator has a manufacturer defect, or is damaged during the first twelve (12) months of ownership, TUMI will cover all repair expenses, including shipping costs to and from our repair facility if the product was purchased from an authorized reseller. If we determine that the product is damaged beyond repair, we will replace it. Not covered by this warranty are damages resulting from accident, abuse, misuse, modification, water damage or cosmetic damage (such as scratches, damage from wear and tear, dropping or other hard surface impact or the like).
We do have many customers with well-traveled bags more than five years old, that they would like to have refurbished or repaired. For these customers, we offer courteous, responsive service and the highest quality repairs and refurbishment at a reasonable cost. If we are unable to repair the bag, we will suggest alternative options. Please call your local service center before sending your product for repair or refurbishment to discuss shipping and handling costs and other fees.
The bottom line is that at TUMI, we are totally committed to keeping you happy about our products and our service. Once you have had the pleasure of owning and using our products, we hope that they will become your trusted companions for life. You can reach us online, 24 hours a day, seven days a week. If you live in the Hong Kong or Macau, please call 800-961-974 from 9:00 AM to 18:00 PM (GMT +8) to speak live with a customer service representative.
Please save your store receipt as proof of purchase. This will be needed to demonstrate your warranty coverage. Additionally, this will serve as proof that your purchase was made at an authorized TUMI retailer. Our Limited Warranty only applies to products that were purchased from an authorized TUMI store or dealer.
Please visit the following link and let us manage your proof of purchase for you. Tumi.com/tumi-tracer/register-your-tumi.
Registering with the TUMI Tracer� program records the date of purchase so that your information is in our system. Should you ever need to use our repair services, we can validate if your bag is still under warranty. Not all items we make have a tracer number, but most of our luggage, bags, and business cases do. If the item in question is not registered with TUMI Tracer� it will be your responsibility to provide proof of purchase at an authorized TUMI retailer. Please note: In China (including Hong Kong and Macau), Japan and Korea, TUMI Tracer� is not a primary valid form of Proof of Purchase. You will need the original store receipt to validate purchase is from an authorized TUMI retailer.
This warranty gives you certain rights, and you may also have other rights, which may vary from state to state, or between different European countries. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
We want you to be fully satisfied with every product that you purchase from Tumi.hk. If you are not satisfied with a product that you have purchased, you may return it within 7 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift box, and other charges where applicable. We ask that the returned product be unused, mailed in their original boxes (whenever possible), and with all original paperwork, parts, and accessories in order to ensure a full credit refund. Please note: Monogrammed and personalized items, including TUMI Accents, cannot be returned. Flash sale products are non-cancelable and non-refundable.
You can expect a full refund of the purchase price and applicable taxes, minus the shipping, handling, and giftbox charges, where applicable, within 30 days of receipt of your return in the same form of payment originally used for the purchase.
Credit for gift returns will be issued to the original purchaser.
Unfortunately, we do not accept returns in our outlet stores for items that have been purchased from tumi.hk
You can place your return request through our TUMI Customer Service, we will provide you the detail & required information to return the product(s). Product(s) which is not purchased from www.tumi-hk.com are not applicable for return/refund. Return without confirmation from TUMI Customer Service will not be accepted.
All features, content, specifications, products and prices of products and services described or depicted on this website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. TUMI Asia Ltd ("TUMI"or �we�) makes all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the color you see may vary depending on your devices� display settings, and we cannot guarantee that your computer will accurately display such colors.
Unless specified, all retail price on our webpage and quotation from our customer service are all based on Hong Kong Dollar (HKD), and does not include delivery charges. TUMI reserves the right to update the retail price & delivery charges anytime without prior notice. Delivery Fees will not be shown on the product detail page, but will be shown and calculated within the total amount before your order is placed.
TUMI Customer Service e-mail: firstname.lastname@example.org
TUMI Customer Service Hotline: (+852) 800 961 974