RETURNS

FREE RETURNS

All items sold at TUMI PHILIPPINES go through our quality control procedures. We inspect every item before it is shipped, and all goods shipped are fully insured in case of loss or damage.

However, there are times when the merchandise is damaged, defective, or incorrectly shipped.

If this is the case:

1. Please email us at shop@tumi.com.ph outlining the reason for your return, together with pictures of the merchandise and your Order Reference Number within 7 days upon receipt of items. 

2. Upon confirmation of your return request, please send back the item/s to PRIMER DISTRIBUTION CENTER Km 21 West Service Road. Pan-Philippine Hwy, Cupang, Muntinlupa, Metro Manila through courier within 7 days upon receipt of our confirmation.

3. Once we receive the item/s, we will refund the amount of the total value of the purchased merchandise in the form of Store Credits that will be valid for one (1) year upon receipt of credits.

4. If your courier has the option, we highly recommend for you to insure the items as it will be your responsibility to take reasonable care of the goods and will be liable for any damage to them until we receive them at our operations center. In case of dispute, we also recommend for you to retain the proof of sending.

5. If the items shipped are defective or different from the ones you ordered, we will be shouldering the cost of all shipping fees incurred as well. All merchandise for return must be in original condition and in their original packaging.

VOUCHERS

All applicable vouchers will automatically be deducted from your total cart purchase. Our vouchers can be used with discounted items depending on the terms and conditions. If your voucher is not working, check if you entered the correct voucher code and if your purchase falls within the minimum spend.

PRODUCT INQUIRY

TUMI PHILIPPINES only sells authentic products that are covered by a 5-year warranty (2 years for accessories) against material and manufacturing defects, which is valid from the date of purchase. For more information on our warranty services, click here.