What can we help you with?
How do I go about sending my bag in for repair?
You could bring your TUMI product(s) to any of our TUMI Stores and provide the proof of purchase (purchase date & the point of purchase). Our staff in TUMI store will then fill in the repair request to our TUMI repair center, after the product is inspected in the repair center we will contact you for our recommendation.
Why can’t I see my registered TUMI products in my TUMI.PH profile？
In order to see my registered TUMI products in "My Account," you must sign into your tumi.ph account or create a tumi.ph account, click on Register Your TUMI and proceed filling out the form. You will only see your registered TUMI products if and only if you register your items this way. If you register your TUMI products in store or while not signed into your account, you will not see your products listed under "My Account". Please note: Once your item is properly registered, please allow 5-7 business days for your item to show up.
Where is my Tracer Plate located?
You can find your 20 digit tracer number, which is located on a metal plate affixed in certain locations depending on the collection to which your product belongs to. Generally placements consist of interior pocket lining or the exterior of some travel pieces. Please note, not all products have tracer numbers.
What is the sequence my order will take during the tracking period？
Processing: Your order has been submitted and the information you entered during checkout is being processed.
Shipped: The products have shipped from our warehouse to the indicated shipping destination.
Canceled:The order is in canceled status and will not be processed.
How do I add products to my shopping cart?
To add products to your Shopping Cart, follow these simple steps:
- Choose a size and/or color for the product you want to purchase.
- Click on the drop-down menu to select a size. It will specify in the drop down menu if it is in stock, out of stock, backorder or available for purchase.
- If a color is not provided, it is out of stock and is not available for purchase.
- Enter a quantity in the field provided.
- Click the "Add to Cart" button to add the item to your Shopping Cart.
What is FXT Military Ballistic Nylon?
TUMI was the first to bring ballistic nylon to the consumer market over 30 years ago. Now we have perfected it with our exclusive FXT ballistic fabric, which combines a unique weave and a special coating to make it ultra-tough and virtually abrasion proof.
How can I learn more about a product？
If you would like more information about a product you see on www.TUMI.PH, simply click on the product. This will take you to a Product Detail page that provides a complete product description.
How do I know if a product is available？
A product's availability is clearly noted on the Product Detail page as In Stock, Backorder, or Pre-order. Most products on our site are In Stock and ready to ship. Some products are either not yet available (Pre-order) or temporarily out-of-stock (Backorder).
What is your return policy？
If you are not satisfied with a product that you have purchased on TUMI.PH, you may return the product within 7 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift box, and other charges where applicable. Please note: Monogrammed and personalized items, including TUMI Accents, cannot be returned. The product must be returned unused, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure credit. Flash sale products are non-cancelable and non-refundable.
How do I return an item purchased on TUMI.PH?
If you wish to return a product(s) which is purchased from TUMI.PH, please contact our customer service through e-mail email@example.com. For product(s) purchased from our offline store, you will need to go to our offline store for the exchange.
How do I exchange an item I order through TUMI.PH？
Unfortunately, we do not accept exchanges at this time. If you wish to exchange a product, you must return the product by following the Return Instructions on the packing slip and re-order a new product at www.tumi.ph. Please note: www.TUMI.PH is not responsible for shipping, handling, gift wrap, or other additional charges for returned products.
How can I make changes to my shopping cart？
There are some changes you can maketo your shopping cart. To remove a product, click "Remove." By clicking "Add Free Personalization," you can add monogramming to your product. Then click "Apply Personalization" to proceed back to the shopping cart. By clicking "Make this a Gift," you can select your gifting options. Then click "Continue" to proceed back to the shopping cart. Save a product for later. If there are products in your shopping cart that you want to save but do not wish to purchase immediately, you can move them to your With List by clicking "Move to Wish List." If you wish to continue shopping on www.tumi.ph, you may click Continue Shopping. You can use the Shopping Cart to store products you wish to purchase. At any time, you can return to your cart by clicking "Shopping Cart" at the top of the page.
When should I expect to my products to be shipped？
Make note of the availability of the product. This tells you when we expect to ship your product from our warehouse. Once your product has left our warehouse, usually the product will arrive within 7-10 days. Please note: most items take a minimum 1 to 2 days to leave our warehouse before the shipping process begins. Additional time is required for monogramming and accenting of an item.
What if I am shipped the wrong product, color or size？
If we shipped you the wrong product from TUMI.PH, please contact our Customer Service Department immediately. Before you call, please have your order number available. If you do not know your order number, please visit our Order Tracking page to find the number in your Order History. Please be prepared with a detailed description of the difference between the product you ordered and the product you received. Contact our Customer Service Department at firstname.lastname@example.org.
When will I receive my tracking number？
At our warehouse, tracking numbers are assigned, when applicable, to packages immediately and generally appear on our website along with your order information. However, it may take up to 48 hours before the package is checked into the carrier's tracking system. Even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours.All questions regarding the status of a package with a tracking number should be directed to J&T Express.